Frequently Asked Questions

Mailback Program

Q: Where can I find more information about the recycling program?
A: Additional information can be found at www.apple.com/recycling.

Q: I have multiple items to recycle. Can I send them all in one package?
A: As long as your combined weight of your package is under 50 lbs. you can package up multiple items together. When you register, our system will treat each item as its own package and produce a prepaid label for each. Just use one of the prepaid labels produced for your box and for better tracking please include inside the box the separate voucher portion of the shipping labels that we produce for each product.

Q: What if my device is greater than 50lbs?
A: If your device is greater than our 50lb limit, please contact our customer service at (877) 278-0799.

Q: How do I package my items?
A: Please contact our customer service at (877) 278-0799, to find out the best method for packaging your items.

Q: Will you take my monitor via mailback?
A: Monitors that weigh under 50 lbs. are eligible for this mail back service. If you have a larger monitor please contact our customer service at (877) 278-0799.

Q: What about my accessories - will you recycle them too?
A: Yes, we accept all accessories that are included with your items for recycling.

Q: If I send you my old electronics, can I ever retrieve them?
A: Once you send us your items, they enter our processing lines, and are not able to be returned to you. 

Q: If I recycle my items via mailback, who pays for the postage and freight?
A: We pay for in-bound freight by providing a pre-paid shipping label that you print on your own printer. 

Q: How do I send you my old electronics for recycling?
A: Simply complete our recycling process and package up your product, include the packing slip and attach the pre-paid shipping label to the outside. Items that are shipped via FedEx can be dropped off at your nearest FedEx drop-off. You are not required to include the original box, manuals, or other accessories with your recycled product.

Q: Do I need to remove any batteries before I send?
A: You should keep batteries in the devices for safety during shipping. Just make sure the devices are turned off. If you choose to ship outside of the devices, please make sure to tape over the battery connectors. We will make sure that all of the batteries we receive are reused or recycled in an environmentally responsible manner.

Q: What happens to any personal data found on my items?
A: While we are not responsible for personal data left on products, all products received are destroyed using an industrial shredder specifically designed to process hard drives and electronic media.