Frequently Asked Questions

Mailback Program

Q: Do you recycle other products?
A: Due to state legislative and other requirements of this program, we currently only accept all Apple Branded products. Contact your local state natural resources or solid waste agency for more information.

Q: I have multiple items to recycle. Can I send them all in one package?
A: As long as your combined weight of your package is under 50 lbs. you can package up multiple items together. Be aware when you register, our system will still treat each item as its own package and produce a prepaid label for each. Just use one of the prepaid labels produced for your outside of your box, but for better tracking please include inside the box the separate voucher portion of the shipping labels that we produce for each product.

Q: What if my device is greater than 50lbs?
A: If your device is greater than our 50lb limit, please contact our customer service at (877) 278-0799.

Q: How do I package my items?
A: Please contact our customer service at (877) 278-0799, to find out the best method for packaging your items.

Q: Will you take my monitor via mailback?
A: Monitors that weigh under 50 lbs. are eligible for this mail back service. If you have a larger monitor please contact our customer service at (877) 278-0799.

Q: What about my accessories - will you recycle them too?
A: Yes, we accept all accessories that are included with your items for recycling.

Q: If I send you my old electronics, can I ever get them back?
A: Once you send us your items, they enter our processing lines, and are not able to be returned to you. Therefore, it is important that you give up ownership when you send us your items, and that you are the rightful owner before giving up your items.

Q: If I recycle my items via mailback, who pays for the postage and freight?
A: pays for in-bound freight by providing a pre-paid shipping label that you print on your own printer. 

Q: How do I send you my old electronics for recycling?
A: Simply complete the  process and package up your product, include the packing slip and attach the pre-paid shipping label to the outside. Items that are shipped via FedEx can be dropped off at your nearest FedEx drop-off. You are not required to include the original box, manuals, or other accessories with your recycled product.

Q: Do I need to remove any batteries before I send?
A: You should keep batteries in the devices for safety during shipping. Just make sure the devices are turned off. If you choose to ship outside of the devices, please make sure to tape over the battery connectors. We will make sure that all of the batteries we receive are reused or recycled in an environmentally responsible manner.

Q: What happens to any personal data found on my items?
A: While we are not responsible for personal data left on products, all products received are destroyed using an industrial shredder specifically designed to process hard drives and electronic media. 

Q: What are the state electronics recycling laws?
A: Twenty-five U.S. states currently have electronics recycling laws. The National Center for Electronics Recycling (NCER) developed an interactive map that helps to find out detailed information on state regulations, including brief summary etc. Visit NCERs website to find out more about state electronic laws.

Q: Can I participate from outside the U.S.?
A: To ensuring proper end of life product management in accordance with local and federal regulations the program is only available in the U.S. at this time.